Orders and refunds

Open Orders in the Host area to see sales from all your team’s events. You can also open one event and use its Orders tool to focus on that event.

Find an order

Use search to find an order. Open it to check the buyer, tickets, event, and payment details. This is helpful at the door and when a guest needs help.

Refund an order

Owners and admins can select an order and choose Refund.

1. Check that you picked the right order.
2. Choose the refund action.
3. Confirm it.

MyPlots sends the refund back to the payment method used for the order. The guest’s bank decides when it appears. The refund also changes your team balance.

TIP

When an event needs approval, rejecting a ticket request starts its refund. You do not need to make a second refund for that same request.